A big phone bill from Ethiopia...but relief given!

I got our cell phone bill in the mail shortly after returning from ET and it was a whopper! $372 for 112 minutes! I called and told them we had traveled for an adoption and had used the phone minimally just to check in at home. I asked if they could reduce our bill at all. After putting me on hold for about 10 minutes, they said they could only credit my bill for $200. Only! I was so happy I called and asked! I kinda feel bad that we plan to change companies because the reception is so bad where we live. The phone was one of those extra expenses you don't really think about. It really made my day!